ETHOSline Dialing Instructions

To reach ETHOSline via telephone:

  1. You must call from a telephone that is equipped with international dialing capability.
  2. Look up your country name in the chart and find your access type and telephone number(s).
  3. Follow the directions below to place a call based on the access type for your country:

ITFS

  1. Dial your country/carrier-specific telephone number. This is a free call.
  2. You will hear a recorded message in your own language explaining the call process.
    You will also be given the option to make your report in English, if you prefer.
  3. An English-speaking interview specialist will answer your call and conference in a translator who speaks your language to assist you in reporting your concern.
    Please be patient.

AT&T Direct

  1. Dial your country-specific number to reach AT&T.
  2. When prompted, enter this telephone number to connect you to The Network:
    888-847-5016. 
  3. You will hear a recorded message in your own language explaining the call process.
    You will also be given the option to make your report in English, if you prefer.
  4. An English-speaking interview specialist will answer your call and conference in a translator who speaks your language to assist you in reporting your concern.
    Please be patient.

Country/Provider Service Access Code** Toll-free Number
Argentina ITFS ---- 0800-444-5376
Bahamas ITFS ---- 1-888-847-5016
Brazil ITFS ---- 0800-892-1691
Chile ITFS ---- 1230-020-0013
China - North ITFS ---- 10-800-711-1143
China - South ITFS ---- 10-800-110-1067
Colombia ITFS ---- 01-800-5-1-81942
Costa Rica AT&T 0-800-011-4114 888-847-5016
Croatia AT&T 0800-220-111 888-847-5016
Czech Republic ITFS ---- 800-143-948
Dominican Republic ITFS ---- 1-888-847-5016
Egypt - Cairo AT&T 2510-0200 888-847-5016
Egypt - Outside Cairo AT&T 02-2510-0200 888-847-5016
El Salvador AT&T 800-1785 888-847-5016
France ITFS ---- 0800-91-6562
Germany ITFS   0800-189-0515
Guatemala AT&T 999-9190 888-847-5016
Haiti AT&T 183 888-847-5016
Hungary ITFS ---- 06-800-19766
Israel ITFS ---- 180-941-4376
Jamaica ITFS ---- 1-888-847-5016
Latvia ITFS ---- 8000-4363
Mexico* ITFS ---- 001-888-847-5016
Nicaragua AT&T 1-800-0174 888-847-5016
Nicaragua - Spanish AT&T 1-800-0164 888-847-5016
Norway ITFS ---- 800-17-263
Panama ITFS ---- 001-888-847-5016
Peru ITFS ---- 0800-77-506
Philippines ITFS ---- 1-800-1-111-0662
Poland* ITFS ---- 0-0-800-111-1971
Puerto Rico US Toll-free ---- 888-847-5016
Spain ITFS ---- 900-98-1238
Switzerland ITFS ---- 0800-56-1612
U.A.E. AT&T 8000-021 888-847-5016
United Kingdom ITFS ---- 0808-234-0792
United States US Toll-free ---- 888-847-5016

* A per call surcharge paid by caller
** AT&T reserves the right to change access codes at any time without notification to the user. If you experience difficulty in dialing the access code(s) listed here, visit www.business.att.com/bt/access.jsp for the most recent list.

 

ETHOSline is managed by a third party, The Network, and it is available 24 hours a day, seven days a week. The Network will document your concern and relay the information to CEMEX.